FAQ & Site Info
All items are in stock in our San Diego, CA warehouse. All orders will ship directly from our warehouse within 1 business day. ** Please note, on large items a phone # is required. If this is shipping to a commercial location, we will need the business name also, and any specific delivery hours. After you place your order, a member of our sales team will email / call to go over any details. ** Please ensure a good phone # is included. ** Most all carriers charge additional fees to some locations, such as Florida Keys, NYC / Manhattan / Long Island, along with islands just off Washington State. Some additional charges can apply if shipping to one of these areas.
No, we stock and ship the items directly from our San Diego area warehouse. We do NOT use any drop-shippers. This reduces the chance of any delays, and reduces errors. We do not use any middle-men in the buying or selling process. This helps ensure the delivered price is the most competitive online.
YES, we highly recommend it. It would save on the shipping cost, and the customer can see the item in person before buying. We keep most all of the items for sale on display in our San Marcos, CA warehouse. Please call before coming, to ensure we have it on display first. Our local office # is 760.639.8346. We are available Monday to Friday, 9am to 5pm Pacific Time.
We ship everything 100% insured, at NO additional cost to the buyer. If anything arrives damaged, we will replace it free of charge to the customer. If its only minor damage, please let us know. We can discount an order also if the buyer is willing to keep it with minor damage. We will work with the customer to ensure satisfaction on each order.
Yes, we do allow bulk / wholesale orders with discounts, and we can also drop-ship directly for other stores. Please contact us to setup this program, as we do have some requirements first.
Our physical warehouse is located at 740 Los Vallecitos Blvd (Rear Warehouse), San Marcos, CA 92069. Please call before coming to ensure we have an item on display first. Some items are kept factory sealed, and can take 30 minutes just to pull down and open. Our office # is 760 639 8346. We are available Monday to Friday 9am to 5pm Pacific Time.
We accept credit / debit cards directly, or also through Paypal. Many customers prefer Paypal, as its very widely used online now, and it provides buyers with great buyer protection. We can also take a cashier's check or money order, but its not recommended since we can't ship until it arrives and clears.
All items we ship will come new in box with a full warranty, unless specifically outlined in the listing. (If it doesn't say anything in the listing, it will be 100% new) The warranty length will depend on the item. Our warranty covers any parts needed within the warranty period. In some cases we will charge for shipping on warranty parts, mainly if its a very large item, or if its being sent back for repair, etc. We do also accept returns for refund within 14 days. The buyer is responsible for return shipping charges. A 20% restocking fee does apply, and shipping is non refundable. We do guarantee each item to be as described or we'll replace the item at no cost. All items ship 100% new in box, unless described as "open box" or used, which would be clearly listed in the description.